Comments on: Psst – the SERO Premium Plans are now official

By: Martin Samir

Martin Samir — Wed, 20 Jul 2011 22:30:51 +0000

Hello Russ,
I have been reading all this comment regarding the Sero plan. I was a 3rd party employee for sprint and a 12 years customer. I have less than $30 plan called “everything free and clear”. I love Sprint and I want to stay with them. but I am out of phone options. I am now stuck with a Samsung Intript that keep freezing on me all the time. every time I want to change phone they want me to change plan. I really don’t want to change my plan as I built this long term relation with sprint, I thought we should get a break for being a valuable customers. any thought about that? I hope you can direct me to get a good looking phone! and of course keeping my plan! Thank you

Martin

By: Wai

Wai — Thu, 10 Feb 2011 20:09:05 +0000

Thank you Russ for all the helpful information!!

By: Russ

Russ — Thu, 10 Feb 2011 13:06:07 +0000

David – I’m sorry that you feel that way. Your SERO situation sounds like one that I’ve discussed at length on my blog. Have you tried the steps described here: http://mcguireslaw.com/2010/11/09/finally-a-solution/

Russ

By: David Lopez

David Lopez — Thu, 10 Feb 2011 04:08:41 +0000

Another sad story: for some strange reason my SERO plan became Fair and Flexible 500, not sure how it happened? I haven’t touched the account in the last 5 years. Countless of hours of trying to convince CSR on the phone that I has once signed up for SERO yielded no resutls. Forget about signing up for SERO Premium, I dont qualify!
To add insult to injury somehow my contract got extended in 2010 when I tried a touch pro2. I couldn’t deal with WinM6.0 so I promptly returned it to the store. But the contract remained EXTENDED to 2012! Ugghhh! Now I’m waiting for a callback to confirm the TP2 was returned. I feel its time to switch to another carrier.
Sprint does very little for long term customers.

By: Michael

Michael — Wed, 19 Jan 2011 02:23:22 +0000

I understand what you saying for the current SERO-P users. I have a normal SERO plan now. I’m really looking forward to the new Windows 7 phone for Sprint. Which isn’t released before the Jan. 30 date so I’m assuming sometime in February. I understand that the current SERO-P users aren’t charged extra. What happens to me if I upgrade mid Feb for the Windows phone? Will it just be $30 + $10 = $40/month from Feb and on? Also another situation how much would it be if I wanted to upgrade to the EVO or one of the other 4g phones? Is that an additional $10 for those or just $40 still? Sorry if this seems closely related to other questions, I haven’t received an exact answer although this (http://mcguireslaw.com/2011/01/18/sero-premium-and-premium-data/) post of yours did help some.

Thanks for reading.

By: Russ

Russ — Wed, 19 Jan 2011 01:22:56 +0000

Sam and Justin – see my new post here: http://mcguireslaw.com/2011/01/18/sero-premium-and-premium-data/

By: Justin

Justin — Tue, 18 Jan 2011 16:50:16 +0000

Whoops, I wrote “January $30.” I did not intend to do that. Sorry.

By: Justin

Justin — Tue, 18 Jan 2011 16:49:04 +0000

Hi Russ! I just wanted to start off by saying thank you for all the invaluable information you have provided.

Moving on, it’s been announced that Sprint will charge all new smartphone activations the $10 “Premium Data” charge starting January $30.

I was wondering if this applies to the newly created “SERO Premium” category, effectively making all post 1/29/11 SERO Premium activations result in a monthly cost of $50 a month (before taxes and additional fees). Does it?

Thanks in advance for your response.

By: Sam

Sam — Tue, 18 Jan 2011 16:45:14 +0000

I have a Sero Premium plan.

I see that Sprint is changing the 3G charges effective 1-30-11.

From what I have read that Sprint will be charging a $10 “Premium Date add-on” for activations of any smart phone beginnig 1-30-11. I have also read that existing users will not be affected unless they upgrade or actiave another smartphone.

Does this new policy apply to Sero Premium plan members as well?

For example, I have a Blackberry 9650 and a Samsung Moment. I am currenlty using the Moment and if swithced back to the Blackberry on 1-30-11, would I be charged $50 a month instead of $40.00?

Would then 4G Devices be the same price per month?

Thanks for any help that you can provide on this issue.

By: Russ

Russ — Wed, 12 Jan 2011 02:05:51 +0000

KE – see my comment from just the other day on the topic here: http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5274

Bottom line – Network Advantage SERO is NOT the Sprint Employee Referral Offer, so it is not eligible for the SERO Premium plan. In the comment linked above, I provide a phone number you can call to see what upgrades are possible under the Ericsson discount.