Comments on: Unfortunately, the answer is “no” http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/ The value of any product or service increases with its mobility. Sun, 19 Mar 2017 02:11:50 +0000 hourly 1 https://wordpress.org/?v=4.4.16 By: Russ http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5897 Thu, 10 Mar 2011 02:07:42 +0000 http://mcguireslaw.com/?p=5426#comment-5897 That’s good news.

]]> By: Michael http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5896 Wed, 09 Mar 2011 23:45:16 +0000 http://mcguireslaw.com/?p=5426#comment-5896 Also there is the conversion form for “Separating Employee Retention Offer”:

https://www.sprint.com/business/webconversionform/option2.jsp?category=2

where you can choose “SERO Premium 500” for $40/mon

]]> By: Michael http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5894 Wed, 09 Mar 2011 00:49:34 +0000 http://mcguireslaw.com/?p=5426#comment-5894 How about this doc from sprint.com

https://www.sprint.com/webconversionform/Separating_EPP_Plan_All_Options.pdf

It clearly says “Separating Employee Retention Offer” (SERO) has an option to go upgrade to SERO premium

]]> By: Russ http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5274 Fri, 07 Jan 2011 12:13:35 +0000 http://mcguireslaw.com/?p=5426#comment-5274 Kalynn,

I apologize for your bad day dealing with Sprint.

I wish they hadn’t called the Network Advantage program “SERO” because it really is something completely different. Even the letters stand for different things (at the least the R is different). Within Sprint the two programs are even managed by different groups. Network Advantage SERO is managed as part of the overall Ericsson business account. I think there are pretty decent discounts available to Ericsson employees and their families. You might try calling the support line for the Network Advantage SERO program to see if they can help you: 866-833-9270.

]]> By: Kalynn http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5264 Thu, 06 Jan 2011 05:40:26 +0000 http://mcguireslaw.com/?p=5426#comment-5264 Why is it that Network Advantage SERO members are not treated the same as SERO members? My husband is on the normal SERO plan and I am on the Network Advantage SERO plan and I have to pay $30 more a month for BIS and he only $10? I am so fed up with the restrictions that Sprint has put on these SERO plans that I am seriously considering switching carriers to not have to deal with the bs. I was reading on the SERO website which phones were not compatible with the SERO plans and the phone I purchased was not on there. Is there another special website for Network Advantage SERO members? I think it is ridiculous that Sprint would think they aren’t making as much money off of the SERO Plans, when in my opinion if anyone is a SERO member for the most part they stay longer than other members because they have a good deal. So in the long run it could be more money, and I wish they would take care of all of their customers the same. We all pay money for our services, just different amounts. I am sorry for dumping this but I have had a really bad day dealing with Sprint.

]]> By: Russ http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5078 Sun, 19 Dec 2010 13:31:19 +0000 http://mcguireslaw.com/?p=5426#comment-5078 Tim F – they can only upgrade the existing SERO line to Premium.

]]> By: Tim F http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5073 Sun, 19 Dec 2010 08:52:15 +0000 http://mcguireslaw.com/?p=5426#comment-5073 If someone has a Sero line on their account can they add another Sero Premium line to the account or can they only upgrade to Premium the existing Sero line. Thank You!

]]> By: Russ http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-5008 Tue, 07 Dec 2010 02:42:32 +0000 http://mcguireslaw.com/?p=5426#comment-5008 I apologize that I’ve been busy and unable to do much with this blog lately.

Joe – Unfortunately, the SERO plans are not compatible with Relay plans.

]]> By: Joe http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-4829 Mon, 08 Nov 2010 04:07:41 +0000 http://mcguireslaw.com/?p=5426#comment-4829 Russ,

My father currently has a sprint relay data only plan as he is hard of hearing. It is really an inconvenience though as sometime (in rare instances) he needs to use the actual phone. Is it possible for him to upgrade to a SERO Premium plan?

Joe

]]> By: Tomas - University Place, WA http://mcguireslaw.com/2010/10/04/unfortunately-the-answer-is-no/#comment-4638 Thu, 21 Oct 2010 07:49:25 +0000 http://mcguireslaw.com/?p=5426#comment-4638 The only out to being charged to the end of the billing cycle used to be if a number was ported.

A ported number has it’s billing stopped and the terminating customer’s bill is prorated to the port date – at least that’s the way it used to be.

Tom

]]>