Comments on: Finally – A Solution

By: Dave

Dave — Sat, 22 Sep 2012 23:00:06 +0000

Russ, Just wanted to thank you for posting all of this great information, answering (and re-answering questions, and giving the email address.

I was one of the SERO / Friends and Family 500 plans that got switched around a bit. Customer service just saw the F&F 500 plan. The only place that said SERO was on-line if I went to the change accounts page.

After spending 4+ hours w/ Sprint customer service and talking w/ all types of helpful (and occasionally less helpful) folk I still couldn’t get any traction. It became a game after a while. I kept at it just for the challenge of it all. Unfortunately, I could not crack the secret code.

So I gave the everythingreferral@sprint.com email address a try. First time was the charm. They shot me an email back w/in 36 hours. Wanted to make sure I was ok w/ dropping my Military discount. After saying yes – I was good to go by the next day! VERY EASY!

Thanks SOOOO MUCH!
Dave

By: Russ

Russ — Sat, 30 Jun 2012 16:24:09 +0000

Mike – contact everythingreferral@sprint.com and ask them. I don’t have access to your account information, so I don’t really have any way of knowing.

By: Mike

Mike — Sat, 30 Jun 2012 02:18:16 +0000

Russ,
I had signed up for Sero long ago. The question I have is both my lines have a $150 upgrade balance. Can I apply this if going to Sero Premium ($50 service iphones). The only thing is I don’t know how it was billed at one point, but now it states:
Monthly charge for service plan
$30.00
Plan Includes
Sprint Fair & Flexible Plan 500
Unlimited Mobile To Mobile
Adjustable Anytime Minutes
Caller ID
$30.00 Minimum Monthly Charge
Call Waiting
America – Roaming Included
Three-Way Calling
Nationwide Long Distance Included
Voicemail
Unlimited Night & Weekend Mins. Included
Unlimited Data Access

By: Russ

Russ — Mon, 09 Jan 2012 19:04:32 +0000

Dave – I don’t see why you wouldn’t be able to do what you described. You can upgrade when you activate the new phone.

By: Dave

Dave — Sat, 07 Jan 2012 18:47:55 +0000

Hi Russ,

Thanks for letting everyone know about this.

I currently have the SERO 500 plan. Will I be able to wait until my 2 year contract expires (in about 3 months), renew, get a smartphone with the new contract discount, and then upgrade to SERO-P? If not, how would I go about upgrading my service when my contract expires? Thanks.

Dave

By: Russ

Russ — Tue, 06 Dec 2011 09:53:10 +0000

NK – you can order the phone and do the upgrade when you activate.

By: NK

NK — Tue, 06 Dec 2011 02:37:41 +0000

Hello,

I currently have two SERO 500 plans for my wife and daughter. I would like to get an IPhone on those accounts. Can I do that by first upgrading to SERO-P an dthen ordering the IPhone online?

By: Russ

Russ — Sat, 19 Nov 2011 03:32:51 +0000

tim – it’s a good question. I believe this is how it will work. You can order the phone from telesales. They’ll send you the phone unactivated. Tell them you’ll upgrade when you activate. If you’re mother is on a plan that supports the iPhone, you can then activate the phone on her plan without upgrading your plan to SERO-P.

By: tim

tim — Thu, 17 Nov 2011 16:30:42 +0000

Russ,

I am on SERO basic 500 plan. My mother also is with Sprint but has a regular data plan on her own seperate account. She is not currently eligable for an upgrade but she realy wants the iphone. Can I get the iphone through my account and let her activate it, or would I be required to upgrade to SERO premium first?

Tim

By: Russ

Russ — Wed, 16 Nov 2011 12:37:58 +0000

For everyone posting here, let me point some things out:
1. The comment form asks for an e-mail address. I didn’t design the form, it’s just a feature of the WordPress software.
2. Although I didn’t design it that way, it’s turned out to be pretty handy. A lot of times someone will post an issue very specific to their account. Since I have their e-mail, I can follow-up directly with them and often get their issue resolved. (Note, it may be more efficient to simply e-mail your issue to everythingplus@sprint.com)
3. Obviously, that means that I see the e-mail address and read it when I get your comment.
4. I don’t do anything with the e-mail addresses other than helping people as described in 2. I don’t spam folks and I don’t sell your e-mail address.
5. Apparently, many folks are nervous about sharing their address, and therefore, they put a bogus e-mail address in that field. If you have a specific issue with your account, that means that I can’t help you.
5. If you cuss me out in the e-mail address field, then you can be sure that I won’t answer your question or help resolve your issue.