Comments on: “Improving the Customer Experience” http://mcguireslaw.com/2011/04/27/improving-the-customer-experience/ The value of any product or service increases with its mobility. Sun, 19 Mar 2017 02:11:50 +0000 hourly 1 https://wordpress.org/?v=4.4.16 By: McGuire’s Law » Blog Archive » What Might Google Really Do? http://mcguireslaw.com/2011/04/27/improving-the-customer-experience/#comment-30319 Sun, 15 Mar 2015 01:34:02 +0000 http://mcguireslaw.com/?p=6110#comment-30319 […] Mobile Operators to throttle unlimited plans. Any customer that doesn’t have unlimited has to stop and think about whether or not to watch that YouTube clip while on the go, or before they do just about […]

]]> By: What Might Google Really Do? | SDG Advisory Services http://mcguireslaw.com/2011/04/27/improving-the-customer-experience/#comment-30318 Sun, 15 Mar 2015 01:32:53 +0000 http://mcguireslaw.com/?p=6110#comment-30318 […] Mobile Operators to throttle unlimited plans. Any customer that doesn’t have unlimited has to stop and think about whether or not to watch that YouTube clip while on the go, or before they do just about […]

]]> By: Joshua Rodd http://mcguireslaw.com/2011/04/27/improving-the-customer-experience/#comment-6359 Fri, 01 Jul 2011 17:07:38 +0000 http://mcguireslaw.com/?p=6110#comment-6359 Since AT&T went to metered U-Verse, I now have a 250GB cap (forced on me on May 1, 2011) and my DSL performance is 6.0/1.5 at the $39/mo tier that I pay. I regularly experience speeds less than what I’m supposed to be getting.

I have a second residence where I have Verizon DSL (now Frontier). I get the joy of 3.0/768 for $35/mo, and am currently threatened with a 5GB/month (yes, 5GB) cap.

My Sprint 4G WiMax performance is 6.0/1.5, is not capped, and I spend $60/mo for Sprint 3G+4G.

Just calling out how I see my “customer experience” being “improved” as a customer. I’m sure the infrastructure costs of WiMax are much higher than DSL over legacy copper, so AT&T and Verizon can’t be complaining about capital outlays.

[*]All prices above exclude any contract discounts or discounts not available to the general public or taxes but include any mandatory fees.

]]> By: PaulH http://mcguireslaw.com/2011/04/27/improving-the-customer-experience/#comment-6130 Sat, 30 Apr 2011 03:56:17 +0000 http://mcguireslaw.com/?p=6110#comment-6130 Hey Russ,

I thought you were slowing down on the blog? This is your third or fourth post in about a week. I’m not complainin’! =)

-Paul

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